1. General Information & Responsibility

We take the protection of your personal data very seriously and process it exclusively in accordance with applicable data protection regulations — in particular the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Data We Collect

We collect and process personal data only to the extent necessary to provide our platform and associated services.

2.1 Registration & Identity Data

• Name, email address, profile photo
• Account credentials and login information
• Business name, address, and contact details (for sellers)

2.2 Transaction & Financial Data

• Order history, invoice amounts, and purchase records
• Payment method details (processed by Stripe — we do not store card numbers)
• Payout information for sellers

2.3 Usage & Technical Data

• Device type, operating system, browser, and app version
• IP addresses and session data
• Interaction logs (page views, clicks, search queries)
• Crash reports and performance diagnostics

2.4 Content Data

• Product listings, descriptions, photos uploaded by sellers
• Reviews, ratings, and messages between users

2.5 Location Data

With your explicit permission, we use your approximate location to display nearby listings and calculate delivery routes. You can disable this in your device settings at any time.

3. Legal Basis for Processing

• Contract fulfilment (Art. 6 §1b GDPR): Processing needed to operate your account and fulfil orders.
• Legal obligation (Art. 6 §1c GDPR): Retention of financial records as required by law.
• Legitimate interests (Art. 6 §1f GDPR): Platform security, fraud prevention, and service improvement.
• Consent (Art. 6 §1a GDPR): Optional features such as location access or marketing emails.

4. Third-Party Services

Stripe (Payment Processing)

All payment transactions are processed by Stripe, Inc. under PCI-DSS compliance. We do not store card data. See stripe.com/privacy.

Google Cloud / Firebase

Our platform runs on Google Cloud infrastructure. Data may be stored in data centres in the US and EU. See cloud.google.com/privacy.

Map & Geocoding Services

We use LeafletJS with OpenStreetMap and Nominatim for address lookup and map display. Address queries may be transmitted to Nominatim servers.

Authorities

We may disclose data to law enforcement or regulatory bodies when legally required.

5. Your Rights

Under GDPR and CCPA you have the following rights regarding your personal data:

To exercise any of these rights, contact us at arkadiytatarynskyy@cultioo.com. We respond within 30 days.

6. Cookies

We use only strictly necessary cookies. We do not use advertising or tracking cookies.

• Session cookies: Keep you logged in during your visit
• Authentication tokens: Stored securely to maintain your session
• Functional preferences: Remember your language or display settings

7. Data Security

All data is transmitted over encrypted HTTPS/TLS connections. Access to production systems is restricted to authorised personnel only. We regularly review our security practices and apply industry-standard controls.

8. Data Retention

• Account data: Retained until you delete your account
• Transaction records: Retained for 10 years as required by tax and accounting regulations
• Technical logs: Deleted after 90 days

After account deletion, we remove or anonymise your personal data within 30 days, unless legal retention obligations apply.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services or applicable law. Material changes will be communicated via email or in-app notification.

10. Contact

1. Scope & Parties

These Terms govern the use of the Cultioo platform operated by Cultioo Inc. (Arkadiy Tatarynskyy, 8 The Green Ste A, Dover DE 19901, USA). By registering or using the platform, you agree to these terms.

2. Platform Description

Cultioo is a marketplace connecting local food producers (Sellers) with end consumers (Buyers). Cultioo provides the technical infrastructure and acts as a payment intermediary. Cultioo is not a party to purchase contracts concluded between Sellers and Buyers.

3. Registration & Account

• You must be at least 18 years old to register.
• You are responsible for keeping your login credentials confidential.
• You must provide accurate and current information during registration.
• Each person may hold only one account per role (Buyer / Seller).
• Cultioo reserves the right to suspend or terminate accounts that violate these terms.

4. Seller Obligations

• Sellers must ensure all listed products comply with applicable food safety and labelling laws.
• Product descriptions, photos, prices, and availability must be accurate and up to date.
• Sellers are solely responsible for the quality, freshness, and legality of the products they sell.
• Sellers must fulfil confirmed orders within the stated delivery window.
• Sellers agree to Cultioo's commission structure (see Section 8).

5. Buyer Obligations

• Buyers must provide a valid delivery address at checkout.
• Buyers are responsible for being available to receive orders.
• Buyers must not abuse the return or dispute process.
• Fraudulent chargebacks or abuse of the platform may result in account suspension.

6. Orders & Purchase Contracts

A purchase contract is formed directly between Buyer and Seller when the Seller confirms an order. Cultioo may facilitate communication and payment but assumes no liability for the fulfilment of individual contracts.

7. Prices & Payments

• All prices shown include applicable taxes unless stated otherwise.
• Payments are processed securely by Stripe.
• Buyers are charged at the time of order confirmation.
• Cultioo does not store payment card data.

8. Cultioo Commission

9. Payouts to Sellers

• Payouts are transferred to Sellers via Stripe Connect after order completion.
• Payout timing depends on the Seller's Stripe account settings (typically 1–7 business days).
• Cultioo may hold payouts during active disputes or fraud investigations.

10. Cancellations & Refunds

• Orders may be cancelled by Buyers before the Seller begins preparation.
• Refunds for cancelled orders are processed within 5–10 business days.
• For perishable goods, refunds are subject to the Seller's return policy displayed on the listing.
• In cases of non-delivery or significantly incorrect products, Buyers may open a dispute within 48 hours of the scheduled delivery.

11. Dispute Resolution

Cultioo provides a mediation process for disputes between Buyers and Sellers. Both parties agree to engage in good faith.

12. Prohibited Uses

• List or sell illegal, counterfeit, or unsafe products
• Use the platform for money laundering or fraudulent activity
• Harass, threaten, or abuse other users or Cultioo staff
• Circumvent the payment system to avoid commission
• Scrape or redistribute platform data without written permission
• Create fake listings, reviews, or accounts

13. Intellectual Property

All platform content, branding, design, and code is the intellectual property of Cultioo Inc. Users retain ownership of content they upload but grant Cultioo a non-exclusive licence to display and distribute such content on the platform.

14. Liability Limitation

• Cultioo is not liable for the quality, safety, or legality of products sold by Sellers.
• Cultioo is not liable for indirect or consequential losses.
• Cultioo's maximum liability is limited to fees paid in the three months preceding the claim.

15. Data Protection

The collection and processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Delaware, USA. Disputes shall be resolved in the competent courts of Delaware, USA, unless mandatory local law provides otherwise.

17. Contact